![]() ![]() Should there have been a defect in the roll of material your mural was printed onto, this would become immediately apparent to us through our customer base, which is simply not the case.As a remote seller, we are unable to conduct any more detailed evaluation, apart from gathering information and reviewing the photo/video evidence supplied by the customer. We have used the same material you have for over 5 years and produce several hundred custom-made peel-and-stick murals each month, using this material. As far as we are able to ascertain, there are no known defects in the peel-and-stick material we supply. Hello Jason,Thank you for taking the time to leave your review.I am very sorry to hear you have encountered an installation issue.Unfortunately, I was unable to locate any previous communication from you with regard to this, therefore, have not been able to assist in resolving the problem sooner.Please be aware, it is vital our wall preparation and installation guides are closely and correctly followed to ensure you achieve maximum results and a smooth installation process. In the unlikely event that your mural arrives defected or damaged, you have 14 days to return the mural to us for a replacement or refund. Can I return my wallpaper if I’m not happy?Īll of our murals are covered by our 100% quality guarantee. For accurate timescales, please check out our delivery information. Wallsauce is proud to be able to ship at super-speed rates around the world. This completely depends on your location. These are not available in your choice of image as we print large format only. Simply get in touch with your file and dimensions and we will arrange the panel for you to purchase.Īlternatively, if you’d like to get feel for the materials, we can post out small swatches for free. Should you go ahead and place an order afterwards, this fee will be refunded to you. Yes! For a small fee, we can arrange for a panel sample to be sent to you on your choice of material. ![]() Can I get a sample of the mural before I order? If you are a health establishment, such as a dental surgery or hospital, you might want to consider our 'Premium' wallpaper option as it has anti-microbial properties. Further details can be found on our page on wallpaper materials. ‘Classic’ and ‘Premium’ are both paste-the-wall materials and we also have a 'Peel and Stick' wallpaper option. We currently have three standard wallpaper options. Please contact us with as much detail as possible, along with the number of images you’d like to include in your montage. Can you create a photo montage?Ībsolutely! There is a small design fee for this service but we will advise you of this depending on your requirements. Please email your image and logo with your details to and we will advise you from here. Of course! Depending on your requirements, there may be a small design fee for this service. Can you add a logo to my image before its printed? For more information on this service, please get in touch. Can you edit my image?Ībsolutely! There may be a small design fee for this service but our studio team can advise you beforehand. Unfortunately, there is no fix that we can do to make the image a better quality. If the system states that your image isn’t high-quality, you will need to upload an alternative image. If you upload the image onto our website and it says the quality is too low, or you want to see if we have it already, try uploading a screenshot here. What if I've found an image on another website?įirst of all, you have to gain permission for us to print that image for you, or you can see if we already have access to it. To take the best quality photos, we recommend using a DSLR camera. Unfortunately, there is nothing we can do to fix these images. However, the likelihood is that the quality will not be good enough to print as wallpaper. By all means, upload your photo taken on your phone. ![]()
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